Our Privacy Policy Commitment
Learn how we handle your personal information, ensuring transparency and trust every step of the way.
Introduction to This Policy
At draxoliven, we understand the importance of privacy and are dedicated to protecting your personal data. This Privacy Policy aims to explain how we collect, use, store, and share your information when you interact with our website based in Australia. We are committed to handling data responsibly and transparently.
This policy covers our practices regarding the data you provide, information collected automatically, and your rights under applicable Australian privacy laws. We strive to keep your data secure, only process it for legitimate purposes, and offer clear choices where possible. Please review this document regularly for updates.
How We Collect Your Data
We gather personal information directly from you and automatically through your use of our website. This includes information provided via contact forms, account creation, cookies, and analytics tools, always in accordance with Australian legislation.
Direct User Information
- • Details submitted in contact and inquiry forms online
- • Information provided when subscribing to communications
- • Data entered during account registration processes
- • Customer support requests and feedback submissions
- • Order, purchase, or billing information entered online
Automatically Collected Data
- • Browsing activity such as pages viewed or time spent
- • Device type, operating system, and browser information
- • IP addresses used to access our website
- • Cookie identifiers and similar technologies
- • Analytics on general usage and user interactions
How We Use Your Information
Your data is used to improve services, process transactions, respond to inquiries, personalise experiences, and enhance security. We respect your preferences and support your privacy rights at all times.
- • Processing transactions and managing orders efficiently
- • Personalising website content and offers for users
- • Enhancing security and preventing fraudulent activity
- • Responding to support requests and inquiries
- • Improving website usability and technical performance
- • Monitoring usage trends with analytics tools
- • Marketing and service updates, where permitted by law
Our Commitment: We handle your personal information with care, adhering to legal standards and best practices. Our team regularly reviews security measures to safeguard your data and respects your choices regarding communications and privacy.
Data Sharing and Third Parties
We may share information with trusted partners, such as service providers or analytics vendors, only for legitimate business purposes and in line with your privacy rights under Australian law.
Service Partners Involved
Our website may engage technology partners for payment processing, analytics, website maintenance, and marketing communications. These partners are carefully evaluated and required to maintain robust data protection practices.
Legal Compliance Disclosures
Information may be disclosed to comply with legal obligations or governmental requests under applicable Australian law.
Anonymous Statistical Use
Aggregated, anonymised data may be used for reporting, analysis, or business planning without identifying individuals.
Your Privacy Rights
Australian privacy regulations allow you rights over your personal data, including access, correction, and restriction of use. You may also object to certain processing or request that your data be deleted.
- • Access to your personal information, upon request
- • The right to correct outdated or inaccurate data
- • Request removal of your data where applicable
- • Request to receive data in a portable format
- • Object to use of data for select purposes
- • Request limited processing in some scenarios
To exercise your rights or enquire about our privacy practices, contact us using details provided below. We review all requests in accordance with legal requirements.
How We Protect Your Data
We maintain security safeguards to protect your data from unauthorised access, loss, or misuse. Both technical controls and staff training contribute to our comprehensive approach.
Technical Safeguards
- • Use of secure encryption for data in transit
- • Regular software patching and vulnerability checks
- • Restricted access to sensitive systems
- • Continuous monitoring for suspicious activities
Organisational Policies
- • Staff training in data protection responsibilities
- • Confidentiality agreements with all employees
- • Internal data handling and incident reporting policies
- • Periodic reviews of access permissions for staff
Data Retention Policy
Information is retained only as required for legitimate business purposes, legal compliance, or as you specify. Retention periods are reviewed regularly, balancing utility and privacy considerations.
- • Kept while your account remains active
- • Retained based on website activity logs
- • Stored for reference and support follow-up
- • Held for billing, tax, and legal compliance
- • Kept only with your consent for updates
You can request deletion at any time, subject to legal limitations.
International Data Transfers
Personal data may sometimes be processed or stored outside Australia. Where this occurs, we ensure protections are in place to maintain your privacy rights.
- • Transfers occur only with trusted providers
- • Data safeguarded by standard contractual clauses
- • Regular evaluation of overseas partner security
- • Notifications provided before major changes
Cookie Policy Overview
Our website uses cookies to optimise your experience, track usage trends, and deliver personalised content. Refer to our Cookie Policy for details about managing your cookie preferences.
Types of Cookies We Use
- • Required for security and core website functions
- • Monitor site performance and usage trends
- • Support preference-based personalisation
- • Enable added features and site enhancements
You can manage cookies in your browser settings at any time.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates are communicated via our website and noted below by date.
- • Prominent notice on the website home page
- • Direct email where major changes affect you
- • Revision date published at the end of this policy
- • Policy version number updates for transparency
We encourage regular review to stay informed.
Contacting Our Team
For privacy enquiries or requests, reach out using these contact details.
draxoliven
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61.2.0840.1971
Email: content@draxoliven.com
Last updated on October 31, 2025
Effective from October 31, 2025